Kinetic LifeStyles Terms and Conditions
In these Terms and Condition, 'us' 'we' or 'our' means Kinetic LifeStyles. 'You', 'your', 'user' or 'customer', and any deritive of the aforementioned, means the visitor of the website.
By visiting the Kinetic LifeStyles website and registering for a profile, or submitting a one-time order, you agree to the terms and conditions as outlined.
All dates with respects to public holidays and the classification of "working days" are governed under Queensland State Law.
Orders
When placing an order with Kinetic LifeStyles, we will store data related to the order.
This includes;
- your name;
- your email;
- your address;
- the payment response from our payment gateway (NAB);
We only store information that is required with respect to your dealings with Kinetic LifeStyles.
You can read our full Privacy Policy here.
Shipping Policy
We endeavour to pack and ship all orders within 2 working days of the time the order is placed.
We will use suitable packaging to protect your goods during transit.
Refunds Policy
In accordance with Australian Consumer Laws, Kinetic LifeStyles will provide a refund or exchange of a faulty item.
This includes items that do not work as described, are misleading in their description or fail to meet required safety standards.
We do not allow you to return the product if you change your mind and it is at the discretion of Kinetic LifeStyles if we provide a credit or exchange, if a change of mind occurs.
We are only too happy to work with you to ensure you get the product you need.
Delivery Policy
Kinetic LifeStyles offers delivery via AusPost and selected couriers.
Please see the delivery times of AusPost for estimated timelines of delivery.
Some items that Kinetic LifeStyles offers for sale are "Special Order" items and require special delivery times.
Large and oversized items, such as furniture, are also treated as "Special Order" items.
All goods are shipped from Darra in Queensland unless advised otherwise.
Special Orders
Kinetic LifeStyles does sell custom furniture and other tailor made items.
Items that are "Special Order", will have a lead time displayed on the product page and on the product listing.
Example of "Special Order" items include custom furniture or tailor made mobility aides.
Upon placing a "Special Order", the purchase price will not include any shipping costs.
Upon Kinetic LifeStyles receiving the goods for your special order, we will contact different couriers to find the best rate for delivery of your item.
After this is finalised, you will be contacted to make payment for the shipment and can do so via our website or over the phone.
In some circumstances, we may ship directly to you from our supplier. Kinetic LifeStyles will contact you if this is the case.
Cancellations
If you have placed an order with Kinetic LifeStyles, the order does not get submitted for picking and packing until it has been paid for in full.
If you wish to cancel an order after it has been paid, please contact Kinetic LifeStyles soon as possible.
If the order has not been processed and sent, Kinetic LifeStyles reserves the right to cancel the order and refund all monies paid.
If the order is in transit, Kinetic LifeStyles will attempt to cancel the delivery.
Upon cancelling a delivery, you will be refunded for the goods minus the cost of any cancellation / return delivery fees from the courier.
In-Store Pick-Up
Kinetic LifeStyles does have a store and if you wish to pickup your order you can do so from our during business hours.
Our store is located at;
16/49 Bellwood Street, Darra QLD 4076